Shipping & Returns
Last updated July 31, 2026
The store is not open yet. Drop 001 has not launched, no checkout is connected, and no order has ever been placed. This page is published in advance so the terms are readable before anyone is asked to buy anything, not after. Every timing figure below is confirmed against the fulfilment partner at launch and corrected here if it moves.
Nothing exists until you order it
KXNG SEF is print-on-demand. There is no warehouse, no back room, no stack of boxes. Your piece is printed on a blank garment after your order lands, then shipped. That is the whole reason a student can run a clothing brand with no funding, and it is also the reason the returns policy below is stricter than a normal retailer's. You are not picking an item off a shelf. You are commissioning one.
How long it takes
Two separate clocks, and they add together:
| Stage | Typical | What is happening |
|---|---|---|
| Production | 2–7 business days | Your garment is printed, cured and quality-checked |
| Transit, US | 3–5 business days | Standard domestic post or courier |
| Transit, international | 10–20 business days | Varies heavily by country and customs |
So a realistic US order is roughly one to two weeks door to door, and an international order can be three to four. Peak periods, new-drop volume, and holidays stretch production. The exact shipping options and their quoted times are shown at checkout for your address before you pay, and the checkout figure is the authoritative one.
Tracking
Tracking is emailed when the parcel leaves the print facility, not when the order is placed. If you ordered several pieces they may print at different speeds and arrive in separate parcels with separate tracking numbers. That is normal and you are not charged twice for it.
International orders, duties and customs
International shipping is available. Import duties, VAT and customs handling fees are set by your country, are not included in the price you pay at checkout, and are your responsibility as the importer. They are collected by the carrier or customs authority on delivery. This is not a markup and none of it comes to KXNG SEF.
If a parcel is refused at customs or returned as undeliverable because duties went unpaid, it cannot be resold, because it has your size and your order printed into it. A replacement would have to be paid for again.
Returns: read this part properly
There are no change-of-mind returns on a correctly printed order. Wrong size, changed your mind, did not like it in person, ordered two by accident. None of those can be refunded, because the garment was made for you and cannot go back into stock that does not exist.
This is the honest trade-off of a no-inventory brand and it is stated up front rather than buried. It is also why the size guide exists and why the single most useful thing you can do before ordering is lay a shirt you already like flat and match the pit-to-pit measurement.
What does get replaced, free
If the fault is on this side, it is fixed on this side. A free replacement is sent, with no return shipping to pay and no need to send the original back, if your order arrives:
- Misprinted — print off-centre, cracked, faded, wrong colour, wrong artwork
- Damaged — holes, tears, seam failures, staining from transit
- Wrong — a different size, garment or design than the one on your order confirmation
Email yusuf.gadelrab06@gmail.com within 30 days of delivery with your order number and a clear photo showing the problem. A photo is required because the print facility needs it to authorise the reprint. Expect a reply within two business days.
Lost and never-delivered parcels
If tracking has not moved for 10 business days domestically, or 30 for international, email the order number and it gets chased with the carrier and reprinted if it is genuinely gone. Parcels marked delivered but missing must be reported within 14 days of the delivery scan. Check with neighbours and your building first, because that finds it more often than not.
A parcel returned because the address was entered incorrectly can be reshipped, but the second shipping charge is payable.
Changing or cancelling an order
Once a garment enters production it cannot be changed or cancelled, and production starts quickly. If you need to fix a size or an address, email immediately and it will be caught if it has not printed yet. There is no guaranteed window, so treat the order as final at the moment you place it.
Care, so it survives
Machine wash cold, inside out, with like colours. Tumble dry low or hang dry. Do not iron directly on the print, do not bleach, do not dry clean. Washing inside out on cold is the entire trick for keeping a printed graphic sharp. Wear damage from hot washes and hot dryers is not a print defect and is not covered above.
Contact
One person answers this email, and it is me. yusuf.gadelrab06@gmail.com, or @_kxng_sef on Instagram. KXNG SEF, San Jose, California.
See also the site-wide Terms, Privacy Policy and the Refund Policy for digital products, which is a separate and much more generous policy because a digital file costs nothing to replace.